Special passenger ticket must be purchased in airline business department. Special passenger ticket is not sold in all ticket offices of the airport. In addition, such passengers should propose written application to airlines according to own actual condition before ticket purchase. After approval is obtained from the airlines, the passenger can transact related procedures in the airport with application form and ticket. The airport shall have the right to refuse transaction aiming at passengers who have purchased ticket and apply for special service after arriving in the airport. In addition, special passengers should apply in the airlines before going out of door as early as possible since airlines have quota restriction on special passenger. Special passenger should provide related certificates during ticket purchase and flight, such as certificate of flight allowance issued by hospital above county level, and the certificate is valid within one week before flight.
I Special service
Special passenger service refers to service items which are established by Baiyun Airport for old, young, ill, remnant, pregnant and other special groups of passengers in the terminal (hereinafter referred to as the special group of passengers). Non-accompanied children flight services, Non-accompanied old man passenger flight services, in order to facilitate flight of special groups of passengers, solve difficulty of special groups of passengers, wheelchair and stretcher services for passengers with action disability, services for passengers with auditory disorder, etc. are provided for week groups.
II Special service application process
Special services should be applied when passengers buy electronic tickets through contacting with airlines ticket personnel. If the passengers do not apply during ticket purchase, such passengers should contact ticket personnel of airlines for application within 24 hours before flight departure. Passengers requiring temporary application in the counter should contact with airlines for transaction, and the airlines can determine whether special services can be provided or not.